If you placed your Order on or after 1 October 2025*: Terms and Conditions
*These Terms and Conditions were updated on 11 May 2026 to improve clarity and to better explain how they apply to our services. These updates do not change the price you pay or the terms of your utilities package.
If you placed your Order between 1 October 2023 and 30 September 2025**: Terms and Conditions
**If your utilities package ended before 24 September 2024, please contact us for an earlier version of these Terms and Conditions.
Not sure which applies to you?
If you’re unsure which Terms and Conditions apply to you or your Order was placed outside of the above dates, please contact us.