Helping Students

Start your search by selecting your city and the number of bedrooms you require. The search results will then display homes relevant to you.

If you want to view results more specific to your requirements, you can filter the results using the options at the top of the page.

Click 'View Home' on a property you are interested in to view more detailed information. Click 'Book Viewing' to send an enquiry directly to the landlord or letting agent.
You can refine your results by using the filters available, including university, area, price range and type of property.
All properties on our website will state the available start and end dates on the property listing, found to the right of the page. The majority of the tenancies start between 1st July and 1st September. Tenancy lengths can vary.
You can send an enquiry directly to the landlord or agent of each property by clicking the orange 'Book Viewing' button on a property listing and filling out the contact form with your details. There’s no limit on the number of enquiries you can make.

Once you have made your enquiry to the landlord or agent, you will usually receive a response within 48 hours. If you don’t receive a response, please let us know and we’ll be happy to look into this for you.
If you want more information on the property, or have any specific questions, click the 'Book Viewing' button for the property and fill in the contact form with your details. In the comments section of the contact form, you can ask for any additional information that you require.
The heart icons allow you to shortlist your favourite homes. Once you’re happy with your choices, head to the shortlist area and use the 'bulk' enquiry feature to send multiple viewing requests all at once. To do this, simply click the 'Book a viewing with all' button at the bottom of the page.
We encourage landlords and agents to remove their properties as soon as they become unavailable, so all properties shown on UniHomes should be available. However, it's best to check the availability when sending an enquiry to the landlord or agent, as occasionally a property advertised may have just been snapped up.
UniHomes is constantly being updated with new student properties. We recommend you visit UniHomes on a regular basis during the search for your new home, as your dream home may appear live at any time.



You can also keep up-to-date with us on our social media platforms to be the first to hear of new properties being made live.
Unfortunately, this means that we have no live properties in your location. Keep visiting UniHomes as we’re continuously launching into new cities.
A deposit is a refundable sum of money paid directly to your landlord or agent to secure the property. There are various rules and regulations a landlord or agency must adhere to in relation to deposits, so your money remains safe throughout your tenancy.



If you have any specific questions relating to deposits, it's normally best to contact the landlord or agent directly.
Each property is advertised per person, per week, and is inclusive of gas, electricity, water, internet and a TV Licence.
Yes. You can select as many properties as you like from your shortlist, by clicking the 'Book a viewing with all' button at the bottom of the page. This will then send your enquiry to the landlord or agent of each property in your shortlist.
To make things easy for you, we’ve created a way to add properties to your shortlist via the small ‘heart icons’ next to each property listing. Once you’ve finished your list, you can send multiple enquiries for difference properties in one click by clicking 'Book viewings with all'.
Yes. You can select as many properties as you like from your shortlist, by clicking the 'Book a viewing with all' button at the bottom of the page. This will then send your enquiry to the landlord or agent of each property in your shortlist.
As many as you like!
To remove a property from your shortlist, click the ‘heart icon’ again.
Once you’ve found a property you wish to enquire about, select the 'Book Viewing' button on the property listing. You can then send an enquiry directly to the property’s landlord or agent. You should receive a response within 48 hours. If you don't receive a response, please get in touch with us and we’ll look into this for you.
Yes. You can select as many properties as you like from your shortlist, by clicking the 'Book a viewing with all' button at the bottom of the page. This will then send your enquiry to the landlord or agent of each property in your shortlist.
After you’ve provided your name, contact number and email address, you can use the message box to ask any questions you may have about the property. We recommend providing both your contact number and email to give the agent or landlord the best opportunity to get back in touch with you.

It’s a good idea to suggest some days and times that you and your group are available to view the property. Providing as much information as possible will make sure the landlord or agent can deal with your enquiry as efficiently as possible.
Once you’ve made an enquiry through UniHomes, you’ll receive a confirmation text and/or email. The landlord or agent will then get in touch with you to arrange a viewing, or to answer any questions you may have. If you don't receive a response, please get in touch with us and we’ll look into this for you.
The properties advertised on UniHomes are intended to be rented to a full group, rather than individual tenants. If your group is smaller than the property you’re interested in, we recommend refining your search to only show properties that match your group size.
If, after 48 hours, you haven’t received a response, please get in touch with us on 0330 822 0266, or email [email protected] We can look into this for you.
UniHomes add new properties frequently, so it’s important that you don’t rush, and that you sign for the best one for you. Although the more desirable student homes tend to get filled earlier in the year, you can view as many properties as you like until you find the right one for you.
Once you‘ve found your new home, speak with the landlord or agent and arrange for the paperwork to be completed. In order for us to take care of your bills, your landlord or agent will ask you to complete a Utility Order Form. If you have any questions in relation to our utility service, please get in touch with us directly.
If you’ve signed up with UniHomes, you can sit back and relax. We’ll be working in the background to make sure all of your utilities are set up for your tenancy start date.

You’ll receive a welcome email shortly after you’ve signed for your property, but if you’ve got any questions at all before you move in, don’t hesitate to get in touch with us.
All properties on UniHomes are inclusive of utility bills, therefore your bills are managed by us on your behalf, so you don’t have to worry about them! We’ll collect a monthly Direct Debit from each tenant for their share of the bills, and we ensure that your gas, electricity, water, internet and TV licence are all in place for your contract start date.
You can sit back and relax. You’ll receive a couple of emails before your tenancy start date to set up your Direct Debit and confirm some account details. Other than that, you won’t need to worry about setting anything else up.
Everything will be set up for when you move in. All you need to do is send us the property’s meter readings for your gas and electricity to [email protected] We’ll do the rest of the work for you!
You don’t need to contact any suppliers. If your utilities start on your tenancy start date, we’ll take care of all of that for you.
If you have any maintenance issues with the property itself, you’ll need to contact your landlord/agent directly. UniHomes is only responsible for managing your utilities.
If you have received a letter from a utility supplier, please email over a picture of the correspondence so we can look into this for you. It shouldn’t be anything to worry about.
As your utilities are set up in our name, we’re unable to provide you with any utility bills as proof of address.

It might be worth contacting your landlord or agent for a copy of your tenancy agreement which can be used as evidence.
We don’t currently include contents insurance within our utility package. This will have to be taken out separately if it’s something you require.
No. As students, you’ll usually be exempt from paying any council tax.
Yes. Our utility services can be used on any student property. If you’d like more information, get in touch with us.
If you need to change your contact details, please email [email protected], Tell us your property address and your new contact details so we can make the changes on your account.
You must inform your landlord or agent. If a replacement tenant has already been found, please email [email protected] with their name and email address. We’ll then issue an online form for them to complete in order to remove you from the account. If you haven't yet been replaced, you are still liable for your share of the utilities.
If, for any reason, you wish to cancel your account with UniHomes, please get in touch with us via email at [email protected] so we can advise further.
You’ll be sent a link via email to set this up. If someone is paying on your behalf, you can forward this email to them. If you haven’t received this email, please let us know.
There’s no need to get in touch. If you’ve followed your unique link in the email, we sent you, this will automatically be assigned to your account. If there are any issues, we’ll get in touch.
Your direct debit covers all of the utilities at your property. Rent payments are made separately to your landlord or agent.
This will be your weekly price, divided by 7 days, which gives you your daily cost, multiplied by 365(6) days and divided by 12 months. There are not exactly 4 weeks in a month, which is why it is calculated this way.
Payments are collected by monthly Direct Debit. The first payment will be collected on your contract start date, and all further payment will be collected on the first working day of each month. This usually falls on, or just after, the 1st of each month.
Unfortunately, it isn't currently possible to pay quarterly or choose a different day of the month to pay on.
If you need to change the bank account that your Direct Debit is taken from, please contact us by either emailing [email protected], or calling us on 0330 822 0266.
If you’re struggling to make a payment, please let us know with as much notice as possible. Any failed, bounced or late Direct Debit collections are subject to a £12 late payment fee.
Unfortunately, our system is only able to accept Direct Debits from UK bank accounts. You can ask someone else with a UK bank account to set this up on your behalf, or alternatively, you’ll need to set up a UK bank account in time for your tenancy start date.
Of course, simply forward the email you’ve received from us to the person who will be paying for your share of the utilities. Ask them to complete the Direct Debit by following the link within the email.
Payments will be collected on the first working day of each month. If your payment fails, you will be notified by email and text. The payment will then be reattempted in the next 3-5 workings days. Any failed, bounced or late Direct Debit collections are subject to a £12 late payment fee.
There are no allowances in place for the gas and electricity at your property. So, you can relax knowing your utilities are at a fixed cost, with no unexpected bills at the end of your tenancy.

We do, however, have the right to cancel or suspend your services should your gas and electricity consumption be deemed negligent.
Your gas and electricity accounts will be setup prior to your move-in date. However, we will need you to submit your opening meter readings at the start of your contract in order to activate your account.
Yes. You are responsible for the utilities at your property from your tenancy start date, which is why we advise your utilities to run alongside this.
If we’re made aware that there are pre-payment meters installed at the property, we will work with the supplier to get it swapped out as soon as possible. If you require any information on topping your meters up, please contact us at [email protected] to discuss this with the energy team.
We require the opening meter readings to activate your account. We’ll then ask for updated readings (via images) every quarter, to ensure you’re consuming as expected. If it appears you’re consuming more than expected, we’ll inform you to help reduce your consumption going forward.
You must act immediately. Call the Gas Emergency Services on 0800 111 999. Ask everyone in the property to go outside.

Be sure to open your doors and windows to allow ventilation into your home. Do not use your mobile phone indoors or turn electricity switches on. Do not smoke or light a flame.
The gas meter is normally located outside, under the stairs, or in the cellar of the property. Electricity meters are usually located in the cellar or in a cupboard in your property. If you’re unsure of the location, get in touch with your landlord or agent.
If you’d like to upgrade to SuperFast Fibre Optic broadband, please get in touch with us and we’ll check the availability in your area. There will be a small additional charge.
If you’re experiencing any issues with your internet, then contact our technical support team, who will be able to assist you 24/7. You can contact them by calling us on 0330 822 0266 and selecting the option for technical support.
You have 24/7 access to technical support if you need any help. Please call 0330 822 0266 and select the option for technical support.
All UniHomes utility bills packages come with unlimited broadband, so there are no limits.
You'll have been sent your username and password for your internet account at the beginning of your tenancy. If you need this resending, please get in touch with us.
If your internet has recently been installed, but you’d now like to upgrade to SuperFast Fibre Optic broadband, you can email [email protected] to request an upgrade. Depending on how far into your contract you are, the upgrade fee may vary.
If no one is available to be at the property to let in the internet engineer, you must contact us 48 working hours before the appointment is due to go ahead. We’ll then aim to get this rearranged for you. Any missed appoints may be subject to a missed appointment charge.
Broadband speed can vary depending on the location of your property. If you want to know what speeds are available in your area, email us with your address and postcode and we’ll be in touch.
Your internet will be installed as close to your tenancy start date as possible, you’ll receive confirmation of your internet activation/installation before your tenancy start date.
An engineer may be required to visit your property in order to install the internet. If this is the case, you’ll be informed before you move in of the time and date of the engineer appointment.
There are various water suppliers across the UK. Your home will be supplied by your local water supplier. Under current legislation, a household is not permitted to change their water supplier.
There is no allowance in place for your water consumption. However, we do reserve the right to cancel or suspend your services if the water consumption is deemed negligent.
Yes. You'll need to pay for your water throughout the full length of your contract, regardless of whether you'll be living elsewhere for a period of time.
The TV licence covers every tenant in an individual property.
It can take up to 30 days for TV Licensing to update their systems. You can ignore any letters from TV Licensing for the first 30 days of your tenancy. However, if the problem persists, please get in touch with us.
We’re always looking for students who are keen writers or photographers to get involved with our blog and social media. If you’d like to get involved, or would like more information, please get in touch via email at [email protected]

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