Temporary Telesales Executive (Full-time May - Sept 2024)

Sales

Temporary Telesales Executive (Full-time May - Sept 2024)

Sheffield, South Yorkshire, United Kingdom 

Salary: £12.00 per hour plus uncapped commission 

UniHomes is looking for energetic and driven individuals to join our sales team for the upcoming peak spring/summer season. In this role, you'll play a crucial role in welcoming new UniHomes student customers for the 2024/25 academic year, ensuring they have a smooth onboarding experience and feel excited about their choice to use our hassle-free all-inclusive bills package in their shared student house.

You will use an in-depth knowledge of our service (full training will be given), helping customers over the phone with any queries they may have to ensure they feel excited about using UniHomes. You will establish rapport, understand the needs of customers and link our features and benefits to a specific customer's situation. 

This is an ideal role for those who enjoy and are good at B2C sales but want to escape the traditional call centre setting. At UniHomes, our team is small and friendly, our city centre office is state–of–the art, we don’t work shifts, we don’t work weekends, and on Fridays we do drinks at 4.30. We pay £12.00 per hour and the commission is uncapped making this a rewarding and lucrative opportunity for those who are hungry to succeed in sales. 

These are fixed-term contracts from May 20th until September 2024. The working hours are 9-5.30 Monday-Thursday and 9-5 Friday. The roles are fully office-based.

Key responsibilities:

• Making and answering calls to qualified leads to learn about and address customer needs and onboarding them to become customers of UniHomes. 
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information. 
• Building lasting relationships with customers and colleagues.
• Utilising software appropriately.
• Understanding and striving to meet or exceed targets while providing excellent consistent customer service.

Skills and experience:

• Experience in a telesales/contact centre role is essential.
• Excellent verbal and written communication skills.
• Target-driven and persistent.
• Resilient and consistent, with the ability to bounce back from setbacks and remain focused on goals.
• Hard-working, self-motivated and professional.
• Ability to work independently as well as with your team.
• Excellent organisational skills and the ability to prioritise effectively.
• Strong administrative skills and attention to detail.
• A strong work ethic with the ability to learn quickly in a fast-paced environment.
• Experience using Salesforce or a similar CRM system would be an advantage but not essential. 
• Experience as a university student who has lived in a shared house or experience in the student accommodation sector would be useful but not essential.

About us: 

UniHomes has been named the fastest-growing technology company in Yorkshire and the Northeast in the 2023 Deloitte UK Technology Fast 50. We are also incredibly proud to have been officially certified as a Great Place to Work® (GPTW®).
 
Our industry-leading property search portal and utility management service enables our established and ever-increasing network of letting agent partners, to offer hassle-free all-inclusive accommodation to our growing and strong community of university students, who are actively seeking their perfect shared house. We are taking the market by storm, currently in 47 university cities and towns across the UK, and we have huge ambitions for 2024.
 
Founded by three Sheffield property entrepreneurs in 2015, we have experienced remarkable growth and now have a team of almost one hundred at our Sheffield City Centre office. With recent minority investment from LDC we are scaling up our teams ready to conquer new horizons. There couldn’t be a more exciting time to join us.

We are a team driven and united by our core values:

• Lead the Way
• In it Together 
• Customers Matter
• Keep it Simple 
• Rise Above Challenges 
• Make it Happen

What do you get when you work here?

With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work® (GPTW®) and an accredited Living
Wage employer - all our employees earn a fair living wage above the government minimum wage.

Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events. 
 

At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you.

We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.