Customer Service Advisor

Operations Team Team / City Centre, Sheffield

To find out more about this role email [email protected]

We are in search of a Customer Service Advisor who will play a vital role in servicing our student customers, ensuring every customer receives an excellent experience.


About Us

UniHomes is a leading brand in student accommodation and utilities. We’re a fast-growing business with huge ambitions and this couldn’t be a more exciting time to join our team.

Working in our brand new Sheffield city centre office, this role is an exciting opportunity to join and progress with the business as it continues to grow rapidly.

The Role


We are in search of a Customer Service Advisor who will play a vital role in servicing our student customers, ensuring every customer receives an excellent experience. This is a varied role in which you’ll be responsible for making sure all customer queries through voice, email and live chat channels are managed effectively. You’ll help our customers navigate the complex world of shared utilities, making sure it’s hassle free and easy to understand.

Reporting to the Customer Service Manager you will be responsible for:

Managing customer queries over the phone, via email and live chat
Administration of customer accounts
Processing new orders and supporting the sales team to follow up on leads
Supporting the utility setup teams to ensure customers are onboarded effectively
Ensuring our customers have a great experience

We’d love to hear from you if:
 
You have an excellent telephone manner and can communicate clearly and confidently
You pride yourself on your amazing customer service
You have excellent written communication skills and can write emails in a clear and concise format
You are organised and have good administration skills
Any experience using Salesforce CRM or in the Utilities Industry is a bonus, but not essential
To find out more about this role email [email protected]

Posted: 7 months ago